Cancellation Policy

1. Unpaid reservations

Unpaid reservations may be cancelled by the customer through the website while they remain unpaid and active. Expired unpaid reservations may also be cancelled automatically by the system.

2. Paid bookings

Paid bookings are not automatically cancelled by the customer through the website. If a booking has already been paid, the customer must contact Mike Car Rental to request cancellation and refund review.

3. 14-day notice guidance

Mike Car Rental asks customers to request cancellation as early as possible. For smooth handling, customers should ideally contact the company at least 14 days before the pickup date where possible.

4. 48-hour and last-minute requests

If the customer wishes to cancel within 48 hours of the pickup date, the cancellation must be handled directly by the company and may only qualify for a partial refund, or no refund, depending on the circumstances and costs already committed.

5. No-shows and late cancellations

No-shows, missed collections, or cancellation requests after the rental start date may result in reduced refund eligibility or no refund at all, especially where the vehicle was reserved and blocked for the booking period.

6. How to cancel

• For unpaid bookings: use the cancellation option in your website account, where available.
• For paid bookings: contact Mike Car Rental directly by email, phone, or WhatsApp.

7. Contact details

Email: info@startngocyprus.com
Phone: +357 95 522350

8. Fair review

Mike Car Rental reviews cancellation requests in good faith, taking into account the booking timeline, payment status, pickup date, and any non-recoverable charges already incurred.